Terms and Conditions

1. Who we are

The Service is operated by Dogetlawyer AI Ltd, a company registered in England and Wales, company number 16719329, registered office 124–128 City Road, London EC1V 2NX, United Kingdom ("Dogetlawyer", "we", "us"). Contact: support [at] dogetlawyer [dot] com, or WhatsApp (text only) +44 7520 648820.

2. AI Lawyer — our product name; not a law firm

• "AI Lawyer" and "Ask the AI Lawyer" are Dogetlawyer product names for our AI-powered legal information, document-drafting and contract-analysis software.
• The AI Lawyer is software. It is not a human lawyer, solicitor, barrister or attorney, and Dogetlawyer is not a law firm or regulated legal practice. We are not authorised or regulated by the Solicitors Regulation Authority, the Bar Standards Board, CILEx Regulation or any other legal-services regulator, and we do not carry on any of the reserved legal activities in section 12 of, and Schedule 2 to, the Legal Services Act 2007 (rights of audience, conduct of litigation, reserved instrument activities, probate activities, notarial activities, administration of oaths).
• Using the AI Lawyer does not create a solicitor–client relationship. Its outputs are AI-generated legal information and drafting assistance. They have not been reviewed or approved by a regulated legal professional unless the Service expressly confirms that a professional review has taken place — and they do not carry the regulatory protections, professional duties or insurance protections that may apply when advice is provided by a regulated legal professional.
• Privilege. Using Dogetlawyer does not itself create legal professional privilege. Material that was already privileged may retain that status, but uploading it to any third-party technology provider can create confidentiality and privilege risks — professional users must assess those risks before uploading client material (see section 11 on professional use). A consultation you book with an independent professional through Tele-legal may itself be privileged; that is between you and them.
• AI outputs may contain errors or may not account for every relevant fact, legal development or jurisdictional requirement. You must review outputs before relying on them, and should obtain independent professional advice for important, complex, urgent or high-value matters — deadlines such as limitation periods can expire. You can book an independent professional through Tele-legal (section 10).
• What the protection gap means for you. Because Dogetlawyer is not a regulated legal-services provider, the platform’s own outputs do not come with access to the Legal Ombudsman, an SRA compensation fund, or regulator-mandated professional indemnity insurance. Where an independent professional booked through Tele-legal is regulated (for example by the SRA), that regulator’s protections apply to their own advice; not every listed category is regulated — section 10 explains what we do and do not verify.

3. Which country's law our content covers

• Our documents, templates, AI answers and knowledge base focus on the law of England and Wales unless a feature or document is clearly labelled otherwise (for example Ireland-specific personas or Scotland-labelled templates).
• England & Wales, Scotland, Northern Ireland and the Republic of Ireland are four separate legal systems. A document drafted for England and Wales may be wrong elsewhere. Check the label before relying on anything.
• Content for other countries (including the United States, Canada, Australia and New Zealand) is general information only and is not drafted to the standard of local legal advice.

4. What the Service provides

• AI-assisted drafting — guided creation of supported legal documents (the "Canvas" and document builders);
• Contract review ("Contract Intelligence") — AI-assisted issue-spotting and plain-English explanation of contracts you upload;
• Contract lifecycle management (CLM) — a register for storing contracts, owners, versions and renewal dates, with reminders;
• AI chat — question-and-answer assistants, including subject-specific personas, with a "Legal Basis & Sources" citation checker;
• Tele-legal — a directory and booking tool for consultations with independent professionals (section 10);
• Templates and guides — downloadable documents and legal-information content;
• Business tools — invoicing, HR record and project features included with certain plans.

Feature availability depends on your plan as described at the point of purchase.

5. Accounts

You must be at least 18 and give accurate information. Keep your login confidential; you are responsible for activity on your account. Business users confirm they have authority to bind their organisation, and team owners are responsible for their members' use. You may close your account at any time from your dashboard or by contacting us.

6. Plans, subscriptions and AI credits

• Current prices, plan contents, AI-credit allowances and seat numbers are shown on the pricing page and at checkout. The plan description at the time you subscribe is what applies to you.
• Subscriptions renew automatically (monthly or annually) until cancelled. Cancel any time before renewal from your dashboard; you keep access until the end of the period you have paid for.
• AI credits included with a plan are consumed as you use AI features and reset at each billing renewal; unused plan credits do not roll over unless the plan description says otherwise. Separately purchased credit packs last as stated at purchase. Credits have no cash value and are not transferable.
• Fair use: "unlimited" features are subject to fair, human, non-automated use for your own matters. We may restrict extraordinary usage that degrades the Service for others, contacting you first where practicable.
• We may change prices with at least 30 days' notice; changes take effect from your next renewal, and you can cancel before they do.
• Prices are stated inclusive or exclusive of VAT/sales tax as shown at checkout.

6.1 Credits and allowances — the specifics

• Free plan: includes a one-time allowance of 1,500 AI words. As an estimate — not a guarantee — that is typically sufficient for one to three short documents. The free allowance does not renew. Any question-count limits shown on the pricing page apply as described there.
• What consumes the allowance: AI processing, measured in words as metered by the system. The words the AI generates for you count toward your allowance, and document features (contract checks, reviews, summaries) also count the document text processed to produce the result; questions consume the allowance through the answers they generate. The usage meter in your dashboard is the authoritative count.
• Paid plans: include the monthly AI-word allowance shown at checkout. On annual plans you are billed annually, but allowances reset monthly.
• No rollover of plan allowances unless the plan description expressly says otherwise. Additional credit packs are sold at the prices shown in-app and last as stated at purchase.
• When credits run out: AI features pause until your allowance renews or you buy an additional pack — nothing further is generated and nothing extra is charged without your action.
• Refunds on credit packs: the 14-day cancellation right in section 7 applies to separately purchased packs; amounts already used are deducted proportionately.

6.2 Promotions

• Promotional prices (for example a percentage discount on annual plans) apply for the period stated in the offer. On renewal, the then-current standard price applies and is shown to you before the renewal takes effect.
• Every promotion states a genuine end date and its eligibility conditions. We do not use fake countdown timers or false scarcity claims.

6.3 Contract Control (CLM) free period

• Contract Control is free until 31 January 2027. No payment card is required for the free period, and nothing is charged automatically when it ends.
• If any storage restriction or charge is introduced after that date, we will tell you in advance what changes, and you will have at least 60 days to export your stored contracts first. Stored contracts are never deleted without notice and an export window.

7. Consumer cancellation rights (14 days)

If you are a consumer in the UK, you have 14 days from purchase to cancel a subscription or purchase and receive a refund. Because the Service is digital, the law lets that right be shortened only by your own express choice, which we ask for at checkout — never by assumption or by mere use of a feature:

• Digital services (subscriptions): at checkout you can expressly request that supply starts during the 14-day period. If you make that request and later cancel within the period, we refund the price less a proportionate amount for the service supplied up to cancellation; once the service has been fully performed on your express request, the right ends. If no such request is recorded, the full right remains and cancellation is refunded in full.
• Digital content (one-off downloads): the cancellation right ends when downloading begins only if you first gave express consent to immediate supply and acknowledged losing the right. We ask for that consent and acknowledgment at the point of download; without it, the right remains.
• Confirmation and refunds: we confirm your purchase, these choices and this cancellation information in a durable medium (email), and pay any refund due without undue delay and no later than 14 days after you tell us you are cancelling.

To cancel, email support [at] dogetlawyer [dot] com within the 14 days — any clear statement works. You may (but do not have to) use this model form:

This section does not reduce your statutory rights.

8. Refunds

Beyond section 7 and your statutory rights, subscription fees are non-refundable except where the Service has been materially unavailable due to our fault, where the law requires a refund, or where we agree otherwise in writing. One-time paid services (such as assisted onboarding) are refundable as described at the point of sale.

9. Your documents and content

• You keep all rights in the documents and content you upload or create.
• You grant us a limited licence to host, process and transmit your content solely to provide the Service — including sending the relevant content to our AI providers to generate the feature you requested (see How we use AI).
• We do not sell your content and we do not use your documents or chats to train AI models.
• To the extent we hold any rights in AI-generated output produced for you, we assign or license them to you for your free use. Because AI can produce similar output for similar prompts, we cannot promise your output is unique, and you use outputs at your own responsibility after review (section 2).
• You are responsible for having the right to upload what you upload, and for not uploading unlawful material.
• You can delete documents at any time; deletion and retention behaviour is described in the Privacy Policy.

10. Tele-legal — independent professionals

• Professionals listed on Tele-legal (solicitors, barristers, attorneys, HR consultants, accountants, tax advisers and similar) are independent practitioners — not our employees, partners or agents.
• Your engagement for a consultation or follow-on work is directly between you and the professional: their terms, their professional rules, their fees. Where they are regulated (for example by the SRA or the Law Society of Ireland), their regulator's protections apply to their work, not to ours.
• What we verify: we verify the identity of every professional before listing. Where a profile uses a regulated title — such as solicitor or barrister — we also verify the professional's current public-register status and registration number before publication, and periodically thereafter. These checks confirm identity and public registration; they are not an endorsement or a guarantee of service quality, and we do not verify insurance or qualifications beyond the register entry. Confirm current status on the relevant regulator's register (for example the SRA's Solicitors Register) before engaging.
• Insurance and regulatory protections: regulated professionals may carry professional indemnity insurance and regulatory protections under their own regulator. Those protections apply to the professional's services, not to Dogetlawyer's platform — ask the professional for their insurance position where it matters to you.
• Ranking: listings are not ranked by payment — we do not sell placement. If paid placement is ever introduced, it will be clearly labelled as such.
• Cancelling a booked consultation: the professional's own cancellation and refund terms apply and are shown or provided at booking; your statutory consumer rights against the professional are unaffected.
• Problems and complaints: we are not responsible for professionals' advice, but complain about a listing to support [at] dogetlawyer [dot] com — we investigate, and we suspend or remove listings that break these standards. Complaints about the professional's own services can also go to their regulator or (for solicitors in England and Wales) the Legal Ombudsman.

11. Acceptable use

You must not:

• use the Service for unlawful purposes, or to draft documents intended to facilitate unlawful acts;
• misrepresent AI output as having been prepared or approved by a regulated professional unless that is true, or use the Service to carry on reserved legal activities or otherwise provide services you are not qualified or authorised to provide (Legal Services Act 2007, unauthorised-practice-of-law rules, or local equivalents). Professional use is welcome: you may use the Service in work for clients if you are appropriately qualified or authorised for the services you provide, remain responsible for professional judgement and supervision, comply with your applicable professional rules (including confidentiality and privilege — section 2), and independently verify every output before using it with or for a client;
• misuse or overload the Service, probe or bypass security, or access others' data;
• scrape, bulk-extract, or use the Service or its content to build or train a competing product or model;
• upload malware or infringing material, or misrepresent your identity;
• share one account across multiple people beyond your plan's seats.

We may investigate suspected breaches and act under section 15.

12. Intellectual property

The platform — software, design, knowledge-base architecture, document-automation workflows, review rules, clause playbooks and branding — belongs to us or our licensors. We claim no ownership of legislation or judicial decisions; copyright in referenced external materials remains with their rights holders (much UK legislation is reproduced under the Open Government Licence). "Dogetlawyer" and "AI Lawyer" product names and logos may not be used without permission. Feedback you send us may be used to improve the Service without obligation.

13. Third-party services

The Service depends on third-party providers (AI model APIs, hosting, payments — listed in the Privacy Policy). Their availability is outside our control, and links to external sites are provided for convenience: we are not responsible for their content or practices.

14. Availability and changes to the Service

We aim for high availability but do not guarantee uninterrupted or error-free service; maintenance, updates and factors outside our control can cause interruptions. We may improve, add or withdraw features. If we materially reduce what your paid plan includes during a period you have paid for, we will tell you, and you may cancel with a proportionate refund of pre-paid, unused fees.

15. Suspension and termination

We may suspend or terminate accounts that seriously or repeatedly breach these Terms, are involved in fraud or unlawful activity, or create security risks. Except where the breach makes it inappropriate, we will give notice and a chance to fix the problem first. After closure (by you or us) you have 30 days to export your documents; we then delete them from live systems within 30 days after the export period ends — normally no later than 60 days after closure — and residual copies in encrypted backups expire automatically within 90 days after that deletion, except where the law requires longer retention (see the Privacy Policy). Sections that by their nature survive termination (including 2, 9, 12, 16, 17, 20) survive.

16. Liability

• What we never exclude: liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and anything else that cannot lawfully be excluded. If you are a consumer, nothing in these Terms affects your statutory rights, including your Consumer Rights Act 2015 rights to services performed with reasonable care and skill and to digital content as described.
• AI outputs and review: we are not responsible for losses caused solely by using an output contrary to a clear warning, or without review where review was reasonably required (section 2). This does not exclude our responsibility for failing to provide the Service with reasonable care and skill, for defective digital content, for misleading statements, or for any rights that cannot lawfully be excluded. We are also not liable for the acts or omissions of independent Tele-legal professionals (section 10), or for events outside our reasonable control.
• Business users: our total aggregate liability arising in any 12-month period is limited to the fees you paid us for the Service in that period, and we are not liable for loss of profit, revenue, goodwill, anticipated savings, or indirect or consequential loss. (This paragraph does not apply to consumers.)

17. Business indemnity

If you use the Service in the course of business, you indemnify us against third-party claims arising from your content or your unlawful use of the Service, except to the extent caused by our breach of these Terms. This section does not apply to consumers.

18. Data protection

How we handle personal data — including our subprocessors, international transfers, retention, your rights, and the complaint route with 30-day acknowledgment under the Data (Use and Access) Act 2025 — is set out in the Privacy Policy, the Cookies Policy and Your Data Rights & the DUAA. Where you upload personal data about your own clients or staff, you are the controller and we are your processor — and our Data Processing Addendum forms part of these Terms automatically whenever we process Customer Content on behalf of a business customer. No request or signature is needed; we will countersign a copy on request.

19. Complaints and contact

Something wrong? Email support [at] dogetlawyer [dot] com — we aim to acknowledge within 2 working days and to resolve complaints within 14 days. Data-protection complaints follow the route in the Privacy Policy (acknowledged within 30 days as the DUAA requires). We are not required to participate in, and do not currently participate in, an alternative-dispute-resolution scheme; the courts in section 20 remain available to you.

20. Governing law and disputes

These Terms, and any dispute or claim arising out of them or the Service, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — with these protections:

• UK consumers: if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts, and you keep the benefit of any mandatory rules of your part of the UK;
• Consumers elsewhere: choosing English law does not deprive you of protections that the mandatory consumer law of your country of residence gives you, and you may be able to bring proceedings in your local courts (section 21).

There is no arbitration clause in these Terms; nobody waives any right to go to court, and nothing prevents either of us seeking urgent injunctive relief.

21. Country sections

These apply in addition to the rest of the Terms if you use the Service from the country concerned. Where a mandatory local rule conflicts with these Terms, the local rule wins for you.

22. Changes to these Terms

We may update these Terms. Material changes will be notified by email or in-app at least 14 days before they take effect; continuing to use the Service after that date means the new Terms apply — if you do not agree, cancel before they start and section 6 governs your remaining period. The current version always lives at this page.

23. General

These Terms (with the policies they link to) are the entire agreement between us about the Service. If a court finds part of them unenforceable, the rest stands. A failure to enforce is not a waiver. You may not transfer your account without our consent; we may assign these Terms as part of a business transfer with notice to you. Except as stated, no third party has rights under the Contracts (Rights of Third Parties) Act 1999.

Version 3.2 · Effective 24 July 2026 · Drafted under the law of England and Wales, with country sections for Ireland/EU, the United States, Canada, Australia and New Zealand · Key statutes referenced: Legal Services Act 2007; Consumer Rights Act 2015; Consumer Contracts Regulations 2013; Digital Markets, Competition and Consumers Act 2024 Part 4; Electronic Commerce (EC Directive) Regulations 2002; Data (Use and Access) Act 2025. · 5 August 2026: presentation redesigned (new header, contents sidebar and footer); the contact e-mail is never displayed on the page — the “our support inbox” link opens your e-mail app directly, which defeats spam harvesters; added the plain-language note in section 2 on what our unregulated status means for you.